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Short answers to how TenantSeal works — from documenting your place to disputing deductions.

Getting started

What TenantSeal does

TenantSeal helps you document the condition of your rental so you can get your security deposit back. It works in three simple steps:

1. Document move-in — take guided photos of each room when you move in.

2. Document move-out — take the same photos when you leave. Our AI compares them.

3. Dispute with evidence — generate a clear report, a dispute letter, or a small-claims packet built from your documented timeline.

Everything is timestamped and tamper-evident, so you have a solid record if there's ever a disagreement.

Documenting your rental

How guided capture and coverage checklists work

When you document a room, we walk you through a short checklist of the surfaces that matter most in a deposit dispute — walls, floors, fixtures, and any existing wear.

Following the checklist means you won't forget an area that a landlord might later point to. The more complete your coverage, the stronger your evidence. You can always add extra photos beyond the checklist.

What the AI comparison results mean

When you have move-in and move-out photos, our AI compares each room and labels what it sees:

  • No Change — the space looks the same as at move-in.
  • Normal Wear — everyday aging that generally can't be charged against your deposit.
  • New Damage — something present at move-out that wasn't there at move-in.
  • This finding was generated by AI photo comparison and may not be fully accurate. Lighting, camera angle, and image quality can affect results. Review the photos yourself and use your own judgment before relying on this classification.

    What chain-of-custody verification means

    Every photo you upload gets a set of verification details that make it hard to dispute later:

  • A unique fingerprint (SHA-256 hash) — if even one pixel changes, the fingerprint no longer matches.
  • The time the photo was taken.
  • The location, checked against your property's address.
  • Together these show your photos are authentic and were taken where and when you say — without you having to prove anything by hand.

    Taking photos offline

    No signal in the basement or parking garage? No problem. If you're offline, your photos are saved safely on your device and marked “Saved offline.”

    As soon as you're back online, they upload automatically, one at a time, and a small bar shows the progress. The original time you took each photo is preserved — not the time it finally uploaded.

    Sharing & landlords

    What a baseline acknowledgment is

    A baseline acknowledgment is a share link you send at move-in that lets your landlord review and sign off on the starting condition of the place. If they add notes or their own photos, those are recorded too.

    Getting this agreement early means far less to argue about at move-out.

    This acknowledgment is a shared record between you and your tenant; it is not legal advice.

    Disputes & letters

    Generating a dispute letter

    If a landlord withholds part of your deposit, TenantSeal can draft a dispute letter for you. It pulls from your documented photos and comparison findings, and you can edit every line before sending.

    This is a document-preparation tool, not legal advice. Review the bracketed placeholders and fill in your local details.

    Using the deduction auditor

    The deduction auditor helps you review specific charges a landlord lists against your deposit and gives you a starting point for questioning them.

    Cost estimates are AI-generated approximations of typical regional ranges, not appraisals or quotes. Actual fair costs vary by unit condition, materials, and local labor rates. Use these as a starting point for requesting documentation, not as definitive values.

    What's in the small-claims packet

    When the deposit-return deadline has passed, you can build a court-ready packet: a demand letter, your photos organized as exhibits, comparison findings, a delivery log, and a chain-of-custody summary — assembled from the timeline you already documented.

    This packet organizes your documentation. It is not legal advice, and requirements for small claims filings vary by court and state.

    Deadlines & guides

    Deadline tracking and state guides

    Most states require landlords to return a deposit within a set number of days after you move out. Set your move-out date and state, and TenantSeal tracks the deadline and reminds you as it approaches.

    The state guides explain the typical timelines and rules where you live.

    This is an informational reminder based on standard state deposit-return timelines and may not reflect exceptions, local ordinances, or your specific lease terms. It is not legal advice — verify your exact deadline with your state statute or a local tenant/landlord resource.